Refund Policy

Thank you for choosing Vasavi Smartskills Academy. This Refund Policy explains the terms under which we provide refunds for services, courses, and other purchases made on vasavismartskillsacademy.com (the “Service”).

1. Scope & Eligibility

This policy applies to purchases of online courses, training modules, memberships, and related digital services ordered through our website. Refunds will be considered only for purchases made via our official site and approved payment methods. Unless otherwise specified, refund requests must be submitted within 7 (seven) calendar days of the purchase date.

2. How to Request a Refund

1. Email us at info@vasavismartskillsacademy.com with your order number, purchase date, course name, and a brief description of the reason for the refund request.
2. Our support team will acknowledge receipt and normally respond within 5 business days to request any additional details and communicate next steps.

3. Conditions for Refund

Refunds may be granted at our discretion under the following circumstances:

• You have not accessed or downloaded more than 20% of the course content.
• Technical or accessibility problems prevented access to the course and our team could not resolve them in a reasonable time.
• The course or service was materially different from its description on the website.

Refunds will not be granted in cases such as:

• Change of mind after consuming most of the course.
• Disliking course content that was described accurately.
• Missing deadlines or failing to follow course rules (if applicable).
• Purchases made under free trial, discount, or gift-certificate terms that state “non-refundable.”

4. Partial Refunds

We may offer partial refunds if you have accessed a part of the content or where administration costs were incurred. The partial refund amount will be determined on a case-by-case basis.

5. Refund Processing

• Once approved, refunds are usually processed within 7–14 business days.
• Refunds will be issued using the original payment method whenever possible. Time to reflect in your account depends on the payment provider or bank.

6. Exceptional Circumstances

In exceptional cases (e.g., service non-delivery, fraud, demonstrable system error) we may grant refunds outside the normal timeframe. Each such request will be reviewed individually.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. We will post the updated policy on this page and update the “Last updated” date. Changes will not typically apply retroactively to purchases already made, unless explicitly stated.

8. Contact Us